Privacy Policy

  1. User Agreement

    By using this website or accepting our communications to you, you signify your consent to, and agreement to be bound by, this Policy.

  2. Scope

    This Policy applies to the CPAC.ca website and to CPAC's electronic communications.

  3. Accountability

    If you have any questions or concerns regarding this Policy or the privacy practices on the CPAC.ca website, please address them in writing to Business Affairs by e-mail at privacy-confidentialite@cpac.ca.

  4. Consent

    CPAC collects personal information from users who voluntarily provide it to us by: subscribing to CPAC's e-mail updates or other communications; purchasing a copy of a CPAC program; submitting a question or comment to CPAC via e-mail, to CPAC's general Viewer Comment mailbox, or through one of CPAC's website comment forms; or by participating in a CPAC web survey.

    Users are under no obligation to provide us with this information and may access our website without providing any personal information. By volunteering this information, users agree to its collection for the purposes stated in this Policy.

  5. Purpose

    CPAC uses the personal information collected for the following purposes:

    1. To provide users with e-mail updates (if requested).

    2. To sell users copies of CPAC programs.

    3. To broadcast questions and comments submitted by e-mail to call-in segments of CPAC programming.

    4. To keep aggregate information on website use.

    5. To obtain viewer feedback to ultimately improve programming.

    6. To obtain feedback to improve CPAC's website and to enter web survey participants (if an e-mail address is provided) in a draw for a CPAC promotional item.

    7. To obtain information regarding the effectiveness and use of CPAC's e-mail updates.

    8. To monitor and promote the services that we provide through our website and electronic communications.

    9. To advertise CPAC's services on third-party websites through services offered by advertising network providers.

  6. Collection of Information

    1. When a user subscribes to receive e-mail updates or other electronic communications from CPAC we collect the following personal information:

      • Name
      • E-mail address
      • Address
      • City
      • Province or Territory
      • Country
      • Language Preference
      • Newsletter content preferences

      We or our service provider may also collect other information as discussed below in connection with the use of our website and the use of electronic communications.

    2. When a user purchases a copy of a CPAC program the following personal information may be collected, if provided by the user:

      • Name
      • Address
      • City
      • Province or Territory
      • Postal Code

    3. When a user/viewer submits a comment or question to call-in segments of CPAC programming the following personal information is collected, if provided by the user:

      • Name
      • E-mail address

    4. When submitting a comment or question by e-mail to CPAC's general mailbox comments@cpac.ca the following personal information is collected, if provided by the user:

      • Name
      • E-mail address

    5. When a user participates in a CPAC web survey, we collect the following personal information, if provided by the user:

      • Profession
      • Age group
      • Gender
      • Province or Territory
      • Other information set out in the web survey

    6. CPAC also collects information that becomes available as a result of a user's visit to CPAC's website (including through the use of cookies) or use of electronic communications. This information includes the following:

      • The user's IP address;
      • The user's Internet Service Provider (ISP);
      • The user's Web browser and device type (size of screen, etc.);
      • Log data from the use of electronic communications, including whether an e-mail is opened, delivery status, what is clicked on, and geographic location.

      Neither CPAC nor its third-party service providers will associate a user's IP address with any other data, including the user's identity.

  7. Limiting Use, Disclosure & Retention

    Use: An individual's personal information is only used in connection with the purposes identified in this Policy.

    Disclosure: CPAC engages the third-party service providers Microsoft, Google Analytics and HubSpot. CPAC may disclose the personal information defined above to these third-party service providers for the purposes identified in this Policy. CPAC requires these third-party providers to adhere to Canadian privacy laws. Personal information may be sent to another jurisdiction for processing (whether outside of Canada or outside of Québec), and while in another jurisdiction, it may be accessed by that jurisdiction's courts, law enforcement and national security authorities. Personal information collected by CPAC will not otherwise be sold or made available to third parties unless required by law.

    Retention: The retention periods for personal information collected by CPAC are as follows:

    1. Information collected for the purpose of providing e-mail updates is retained until the user requests to be removed from our subscription list.

    2. Information collected pursuant to the sale of copies of CPAC shows is retained as long as required by the Canada Customs and Revenue Agency for tax and audit purposes.

    3. Information collected pursuant to submissions for call-in segments of CPAC programming is only retained for 24 hours.

    4. Information collected pursuant to submissions for the general Viewer Comments mailbox are retained as long as CPAC is considering those submissions, which is up to three years, unless CPAC receives a request by the individual to delete the information, in which case the information is deleted immediately.

    5. Information collected via web user surveys shall be retained as long as CPAC is considering that information, which is up to two years.

    6. Information collected via CPAC's Accessibility forms is retained for seven years, in order to comply with CPAC's obligations under the Accessible Canada Act.

  8. Ensuring Accuracy

    Users can subscribe to receive e-mail updates from CPAC. To unsubscribe, users may send an e-mail to comments@cpac.ca requesting to be removed from CPAC's e-mail updates list. To modify or update information previously provided to CPAC, users may send an e-mail to comments@cpac.ca with the requested changes.

  9. Safeguards

    To ensure the protection of personal information collected by us, CPAC employs the following physical, organizational and technological security safeguards:

    1. Access to CPAC's offices is restricted to employees and authorized individuals of CPAC only. Only the following categories of CPAC employees have access to personal information: Viewer Services and Billing.

    2. Access to personal information stored electronically is protected by technological measures, such as passwords.

    3. The CPAC server contains firewall protection. Further, all CPAC employees are made aware of the importance of maintaining the confidentiality of our users' personal information.

  10. Openness

    CPAC is committed to making readily available to individuals information on our policies and practices.

  11. Individual Access

    To review and correct your personal information collected by CPAC, or to withdraw consent to CPAC's use and retention of your personal information, please direct your request in writing by email to privacy-confidentialite@cpac.ca or by mail to CPAC's Privacy Officer, 1750-45 O'Connor St., Ottawa, Ontario, K1P 1A4. CPAC will respond to all such requests within 30 days.

  12. Challenging CPAC's Compliance

    If you wish to challenge CPAC's compliance with the Personal Information Protection and Electronic Documents Act please address your concerns in writing by email at privacy-confidentialite@cpac.ca or by mail to CPAC's Privacy Officer, 1750-45 O'Connor St., Ottawa, Ontario, K1P 1A4.

    If you are not satisfied with our response to your challenge, you may submit a complaint to the Federal Privacy Commissioner within six months. Appeals from decisions of the Federal Privacy Commissioner may be made to the Federal Court of Canada within 45 days after the Commissioner's report is sent.

  13. Changes to this Policy

    CPAC may from time to time make changes or amendments to this Policy. We will notify users of such changes through a notice on our website, posted for a suitable period of time, or through an electronic communication to users where the changes are significant or where they affect the personal information of those users in connection with electronic communications made by CPAC or our service providers.

Last Updated: August 15, 2024