Privacy Policy

  1. User Agreement

    By using this website or accepting our communications to you, you signify your consent to and agreement to be bound by these terms, practices and policy.

  2. Scope

    This policy applies to the website and to CPAC’s electronic communications.

  3. Accountability

    If you have any questions or concerns regarding the privacy practice on this CPAC website please address them in writing to Business Affairs by e-mail at

  4. Consent

    CPAC collects personal information from users if that user voluntarily provides us with such information by subscribing to our e-mail updates or other communications, by purchasing a copy of a program, by submitting a question or comment to CPAC via e-mail to our general Viewer Comment mailbox, by submitting a question or comment to CPAC via e-mail for inclusion in the call-in segments of CPAC programming, or by participating in a CPAC web survey.

    Users are under no obligation to provide us with this information and may access our website without providing any personal information. By volunteering this information users agree to its collection for the purposes stated below.

  5. Purpose

    CPAC uses the personal information collected for the following purposes:

    1. To provide users with e-mail updates (if requested).

    2. To sell a user copies of CPAC programs.

    3. To broadcast questions and comments submitted by e-mail to call-in segments of CPAC programming.

    4. To keep aggregate information on website use.

    5. To obtain viewer feedback to ultimately improve programming.

    6. To obtain feedback to improve CPAC’s website and to enter web survey participants (if an e-mail address is provided) in a draw for a CPAC promotional item.

    7. To obtain information regarding the effectiveness and use of CPAC’s e-mail updates.

    8. To monitor and provide the services that we provide through our website and electronic communications.

  6. Collection of Information
      1. When a user subscribes to receive e-mail updates or other electronic communications from CPAC we collect the following personal information:

        • Name
        • E-mail address
        • Address
        • City
        • Province or Territory
        • Country
        • Language Preference
        • Newsletter content preferences

    We or our service provider may also collect other information as discussed below in connection with the use of our website and the use of electronic communications.

      1. When a user purchases a copy of a CPAC program the following personal information is collected:

        • Name
        • Address
        • City
        • Province or Territory
        • Postal Code
        • Credit Card Number, Type and Expiry Date
      2. When a user/viewer submits a comment or question to call-in segments of CPAC programming the following personal information is collected:

        • Name
        • E-mail address
      3. When submitting a comment or question by e-mail to CPAC’s general mailbox the following personal information is collected:

        • Name
        • E-mail address
      4. When a user participates in a CPAC web survey, we collect the following personal information:

        • Profession
        • Age group
        • Gender
        • Province or Territory
        • Other information set out in the web survey

    1. CPAC also collects information that becomes available as a result of a user’s visit to CPAC’s website or use of electronic communications. This information includes the following:

      • The user’s IP address (A number automatically assigned to your computer when you visit the website. Our server logs the user’s IP address.)
      • The user’s Internet Service Provider (ISP)
      • The user’s Web browser and device type (size of screen, etc.)
      • Log data from the use of electronic communications, including whether an e-mail is opened, delivery status, what is clicked on, and geographic location.
  7. Cookies
    1. A cookie is a small text file with a unique identifier that is placed in the user’s browser. CPAC’s website uses cookies and other commonly used technologies such as web beacons and pixels for website functionality, analysis and Internet-based advertising. Cookies (and these other technologies) are used to collect information about website use such as device IP addresses (not revealing a personal identity) and usages statistics regarding pages viewed, length of visit, navigation and similar matters. Cookies may be disabled or controlled in a number of ways including through web browser settings. Users may also refer to (or other websites) for information on how to manage cookies.

    2. CPAC uses Google Analytics, a web service provided by Google, Inc. (Google), Hotjar provided by Hotjar Limited, and may use other similar analytic tools. The information generated by the cookie about use of the website (including IP address) is transmitted to and stored by our service providers in Canada and elsewhere. This information is then used to evaluate use of the website and to compile statistical reports on website activity for CPAC. CPAC or our service providers may transfer this information to third parties where required to do so by law, or where such third parties process the information on CPAC’s or our service providers’ behalf. Neither CPAC nor our service providers will associate a user’s IP address with any other data. Neither CPAC nor Google will link, or seek to link, an IP address with the identity of a user. For users that do not wish to have your information shared with Google’s Analytics software, Google makes available a “plug-in” for users of the Internet Explorer, Firefox and Chrome browsers that prevents the browser from sharing any information with the Analytics software. This may affect the full functionality of the CPAC website. Users may download and install the “plug-in” here Hotjar also provides an opt-out tool at:

    3. CPAC uses cookies and other commonly used technologies to advertise CPAC’s services on third-party websites through services offered by Google or other ad network providers. This practice is known as online behavioural advertising (“OBA”). Users can control cookies through their web browser settings (see above). For more information on how to opt-out of ad network providers’ cookies, visit the Ad Choices Website:

    4. CPAC may use service providers to assist in the delivery of electronic communications where an e-mail address and consent has been provided to CPAC (where required). E-mails sent may include a web beacon or other tracking technology that allows CPAC and our service provider to evaluate the use of electronic communications by collecting the information set out in paragraph (6f) above. Service providers may collect additional information from other lawful sources related to the e-mail address or other information we provide. They may also enable a cookie in the user’s browser. Service providers may be located in the United States or elsewhere. We currently use MailChimp to manage our electronic communications. For further information about the type of personal information MailChimp collects, refer to the MailChimp Privacy Policy.

    5. Image web beacons may be refused when delivered via e-mail by disabling HTML images or refusing HTML (select Text only) e-mails through e-mail software. Users may also refer to for information on how to manage cookies.

  8. Limiting Use, Disclosure & Retention

    An individual’s personal information is only used in connection with the purposes identified in this policy. Individual information collected by CPAC will not otherwise be sold or made available to third parties. The retention periods for personal information collected by CPAC are as follows:

    1. Information collected for the purpose of providing e-mail updates is retained until the user requests to be removed from our subscription list.

    2. Information collected pursuant to the sale of copies of CPAC shows is retained as long as required by the Canada Customs and Revenue Agency for tax and audit purposes.

    3. Information collected pursuant to submissions for call-in segments of CPAC programming are only retained for 24 hours.

    4. Information collected pursuant to submissions for the general Viewer Comments mailbox are retained for up to three years, unless CPAC receives a request by the individual to delete the information, in which case the information is deleted immediately.

    5. Information collected via web user surveys shall be retained for up to two years.

  9. Ensuring Accuracy

    Users can subscribe to receive e-mail updates from CPAC. To unsubscribe, users simply send an e-mail to requesting to be removed from CPAC’s e-mail updates list. Also, to change or modify information previously provided to CPAC simply send an e-mail with the required changes to

  10. Safeguards

    To ensure the protection of personal information collected by us, CPAC employs the following physical, organizational and technological security safeguards:

    1. Access is restricted to CPAC offices to employees and authorized individuals of CPAC only.

    2. Access to the CPAC server containing personal information is limited to 2 designated employees of CPAC and is accessed by use of a password.

    3. The CPAC server contains firewall protection. Further, all CPAC employees are made aware of the importance of maintaining the confidentiality of our users’ personal information.

  11. Openess

    CPAC is committed to making readily available to individuals information on our policies and practices.

  12. Individual Access

    To review your personal information collected by CPAC, please direct your request in writing by email to or by mail to CPAC, P.O. Box 81099, Ottawa, ON, K1P 1B1.

  13. Challenging CPAC’s Compliance

    If you wish to challenge CPAC’s compliance with the Personal Information Protection and Electronic Documents Act please address your concerns in writing by email at or by mail to CPAC, P.O. Box 81099, Ottawa, ON, K1P 1B1.

    If you are not satisfied with our response to your challenge, you may submit a complaint to the Federal Privacy Commissioner within six months. Appeals from decisions of the Federal Privacy Commissioner may be made to the Federal Court of Canada within 45 days after the Commissioner’s report is sent.

  14. Changes to this Policy

    CPAC may from time to time make changes or amendments to this policy. We will notify users of such changes through a notice on our website, posted for a suitable period of time, or through an electronic communication to users where the changes affect the personal information of those users in connection with electronic communications made by CPAC or our service providers.

Last Updated: July 11, 2018